Privacy Policy | Journey

Journey Privacy Policy

Last update: June 9, 2026

Phantom Technology Limited ("Phantom", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use Journey Frame, the Journey mobile application, and related services (collectively, the "Services").

By using the Services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Journey is operated by:

Phantom Technology Limited
England and Wales

If you have questions about this Privacy Policy, please contact us at:

Email: contact@phantomtech.io
Website: journey-frame.com

2. Information We Collect

We collect information you provide directly and information generated through your use of Journey.

Account Information

When you create an account, we may collect:

Name
Email address
Date of birth
Address
Account preferences
Subscription information

Journey Frame Data

Journey Frame collects biosignal and behavioural information, including:

Eye movement activity
Blink behaviour
Attention-related metrics
Focus and engagement measurements
Session activity information
Device diagnostics

This information is used to provide and improve the Services.

Activity Information

You may provide information about activities you perform while using Journey, such as:

Reading
Deep Working
Gaming
Watching
Doom-Scrolling
Meditating
Being Present

We use this information to improve our understanding of attention patterns across different activities.

Device Information

We may automatically collect:

Device model
Operating system version
App version
Bluetooth connection information
Crash and diagnostic reports
Usage analytics

3. How We Use Your Information

We use your information to:

Provide and operate Journey
Personalise your experience
Generate attention-related insights
Improve Journey Frame performance
Improve our algorithms and machine learning models
Conduct product development and research
Maintain security and reliability
Respond to support requests
Communicate important updates

4. Research & Product Improvement

Journey is an evolving platform focused on advancing attention health.

Information collected through the Services may be used to:

Improve our models and algorithms
Validate attention-related metrics
Improve product accuracy
Develop new features
Support internal research and development

Where possible, we may aggregate or anonymise information so that it can no longer be linked to an individual.

5. Legal Basis for Processing

Where required under UK GDPR and applicable laws, we process personal information on the basis of:

Your consent
Performance of a contract
Legitimate business interests
Compliance with legal obligations

You may withdraw certain permissions at any time, although this may affect your ability to use parts of the Services.

6. Data Storage & Security

We take reasonable technical and organisational measures to protect your information.

These measures may include:

Encryption of data in transit
Secure cloud storage
Access controls
Authentication systems
Monitoring and security practices

While we work hard to protect your information, no system can guarantee absolute security.

7. Sharing Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate the Services, including:

Cloud hosting providers
Analytics providers
Customer support tools
Payment processors

These providers are only permitted to use information as necessary to provide services to us.

We may also disclose information where required by law.

8. Public Sharing

Certain Journey features may allow you to share scores, insights, or activity summaries.

Any information you choose to share publicly is your responsibility.

9. Data Retention

We retain information only for as long as reasonably necessary to:

Provide the Services
Improve the Services
Meet legal obligations
Resolve disputes
Enforce our agreements

Retention periods may vary depending on the type of information involved.

10. Your Rights

Depending on your location and applicable laws, you may have the right to:

Access your information
Correct inaccurate information
Request deletion of information
Restrict certain processing activities
Object to certain processing activities
Request a copy of your data

To exercise these rights, please contact us using the details below.

11. International Transfers

Your information may be processed and stored in countries outside your country of residence.

Where required, we take appropriate safeguards to protect information transferred internationally.

12. Children

Journey is intended for adults aged 18 years and over.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that information has been collected from a child, we will take reasonable steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

When significant changes are made, we will notify users through the app, website, or other appropriate channels.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

Phantom Technology Limited

Email: contact@phantomtech.io

Website: journey-frame.com

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us using the details above.